HelloZay Privacy Policy
Last updated: March 2026
At HelloZay, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our smart call answering service. By using HelloZay, you consent to the practices described in this policy.
This policy applies to the HelloZay mobile application and related services.
What Information We Collect
HelloZay collects the following types of information to provide and improve our services:
- Email Address: Used for account login, notifications, and communication.
- Phone Number: Your business phone number for call forwarding and SMS notifications.
- Business Information: Business name, address, hours of operation, and service details.
- Account Identifiers: Unique identifiers to manage your account and preferences.
- Call Data: Information related to calls handled by HelloZay, including caller phone number, call duration, timestamps, and call summaries. Call recordings are only stored if enabled by the user.
- Payment Information: Billing details are processed securely through third-party payment providers. HelloZay does not store full payment card information.
How We Use Information
HelloZay uses your information for the following purposes:
- Call Handling: To answer and manage incoming calls on your behalf
- Caller Identification: To identify and display caller information
- Call History: To maintain records of calls for your reference
- Notifications: To send SMS and email alerts about calls and account activity
- Account Management: To manage your subscription, settings, and preferences
- Service Reliability: To ensure consistent and reliable call handling service
- To respond to your inquiries and provide customer support
- To comply with legal obligations
SMS Communications
When you sign up for HelloZay and provide consent, we send the following types of SMS messages:
- Missed Call Alerts: Notifications when HelloZay answers a call on your behalf
- Call Summaries: Brief summaries of what callers said and their contact information
- Account Notices: Important updates about your account status or billing
You can opt out of SMS messages at any time by replying STOP to any message. Message & data rates may apply. Message frequency varies based on your call volume.
Data Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us deliver our services, such as telephony providers (e.g., Twilio) and cloud hosting providers. These providers are bound by confidentiality agreements.
- Legal Requirements: When required by law, court order, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not use your data for advertising or cross-app tracking.
Third-Party Services
HelloZay uses the following third-party services to provide our call handling functionality:
- Twilio: For call handling, telephony services, and SMS notifications.
- AWS (Amazon Web Services): For backend infrastructure, data storage, and authentication.
These providers are bound by their own privacy policies and confidentiality agreements.
Data Retention
We retain your personal information only as long as needed to provide you with our services. Call data, recordings, and summaries are retained according to your account settings. We will retain certain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Account Deletion
Users can delete their account directly within the HelloZay app. When an account is deleted, associated personal data is permanently removed from our active systems without undue delay, except where retention is required by law.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.
We use industry-standard encryption for data in transit (HTTPS/TLS) and secure cloud infrastructure.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing of your data
- Withdraw consent at any time
To exercise these rights, please contact us at the email address below.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated revision date.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: askhellozay@gmail.com
Operated by DAS LLC.