Intelligent Call Routing for Every Department
Built for dealerships and multi-department businesses. HelloZay intelligently routes calls to Parts, Service, Body Shop, and Sales - so every department stays connected without missed calls.
What Multi-Line Does
The Multi-Line System is designed for dealerships and businesses with multiple departments. When a caller reaches your main number, HelloZay listens to what they need and automatically routes them to the right extension - Parts, Service, Body Shop, Sales, or any custom department you configure.
If a department is busy or closed, HelloZay captures the call details and sends a summary to the right team. This system uses completely separate infrastructure from our Single-Line product, giving you dedicated resources for your multi-department operation.
Key Benefits
Smart Call Routing
AI understands caller intent and routes to the right department automatically.
Multiple Departments
Configure Parts, Service, Body Shop, Sales, and custom extensions for your business.
Team Notifications
Each department gets their own call summaries and missed call alerts.
After-Hours Coverage
Capture leads and urgent requests even when departments are closed.
Easy Configuration
Set up extensions, routing rules, and department schedules from your dashboard.
Call Analytics
Track call volume by department and identify peak times for staffing.
Perfect For
How It Works
Configure Departments
Set up your extensions and department routing rules.
Caller Connects
Customer calls your main number and HelloZay answers.
Smart Routing
AI determines the right department and routes the call.
Team Notified
Department receives the call or gets a detailed summary.
Example Departments
Parts
Extension 101
Service
Extension 102
Body Shop
Extension 103
Sales
Extension 104
Simple Pricing
Ready to Connect Every Department?
Stop missing calls across departments. HelloZay routes every caller to the right team.