AI Receptionist for Appliance Repair Companies
Every call is a different machine, and you are behind one already.
Appliance repair lives on volume — several calls a day, each about a different machine, most of them needing a make and model before you can even decide whether it is worth the trip. Miss the call and you have lost not just the job but the twenty minutes of diagnosis you could have done on the phone.
The calls an appliance repair company misses
- A refrigerator that has stopped cooling with a fridge full of food
- A washer that has flooded a laundry room
- A customer with a warranty question who needs an authorised repairer
- A landlord with an appliance out in a rental unit
- A repeat customer calling about a second machine in the same house
After hours
Appliances fail in the evening, when people are cooking and doing laundry. That is when the calls come, and when almost nobody in the trade is picking up.
What HelloZay asks your callers
- The appliance type, and the brand and model if they can read it off the tag
- What it is doing, or not doing
- Whether anything is leaking or the food is at risk
- Roughly how old the machine is, and whether it is still under warranty
- The address and the best callback number
Then it sends you the whole thing as a text and an email — name, number, and what they called about — so you can decide who to ring back first without listening to a single voicemail.
How it works
It answers
Every call, in a natural voice, however many come at once.
It takes the details
Name, number, and what they need — then texts and emails you the summary.
It never stops
Nights, weekends and holidays, at the same flat monthly price.
Common questions
Can it get the make and model?
It asks for the brand and model and takes down whatever the caller can read off the tag. That is often the difference between a job you can bring the part for and a wasted trip.
Can it tell me if the job is worth taking?
It gives you what you need to decide — the machine, the age, the symptom and the warranty status — in a text you can read in a few seconds. The decision stays yours.
I get a lot of price shoppers. Does that help?
It does. Every caller is taken down the same way, so you can see from the summary which ones are describing a real fault and which are ringing round for a number, before you spend a call on either.