AI Receptionist for Roofing Companies
After the storm, the phone rings faster than you can answer it.
Roofing demand does not arrive evenly. It arrives in a day. A hailstorm or a wind event puts a whole town on the phone at once, and the companies that capture that week are the ones whose phone got answered — not the ones with the best crews.
The calls a roofing company misses
- An active leak coming through a ceiling during the rain that is still falling
- Twenty hail-damage calls in one afternoon, all within an hour of each other
- A homeowner whose insurance adjuster is coming and who needs a contractor there
- Missing shingles after a wind event, where the next rain does the real damage
- A full-replacement quote from somebody who has already had two other roofers out
After hours
Storms do not land in business hours, and the calls come while it is still raining. Being unreachable for the four hours after a storm can cost more work than a slow month.
What HelloZay asks your callers
- Whether water is coming into the house right now
- Whether the damage is from hail, wind or age
- Whether an insurance claim is already open, and with which carrier
- The roof type and roughly its age, if they know
- The address and the best callback number
Then it sends you the whole thing as a text and an email — name, number, and what they called about — so you can decide who to ring back first without listening to a single voicemail.
How it works
It answers
Every call, in a natural voice, however many come at once.
It takes the details
Name, number, and what they need — then texts and emails you the summary.
It never stops
Nights, weekends and holidays, at the same flat monthly price.
Common questions
What happens when a storm puts fifty people on the phone at once?
HelloZay answers all of them. It does not queue callers, so the fiftieth person gets picked up in the same second as the first, and you get fifty summaries by text instead of a voicemail box you cannot get through before the leads go cold.
Can it ask about insurance?
Yes. It asks whether a claim is already open and with which carrier, which is usually the first thing you want to know before you drive out.
Does it work for commercial roofing too?
It takes whatever the caller tells it, including that they are calling about a commercial building, and passes it to you. The intake questions are the same ones you would ask: what is leaking, since when, and where.