AI Receptionist for Security & Alarm Companies
A customer whose alarm is beeping will not leave a voicemail.
Alarm work is trust work. A customer calling about a system that is chirping, false-tripping or offline is calling about how safe they feel in their own house, and if the phone rings out they do not conclude you are busy — they conclude you are not there.
The calls a security and alarm company misses
- A panel beeping at 3am that the homeowner cannot silence
- A system in trouble or offline after a power cut or internet outage
- A false alarm that has already cost them a fine
- A customer moving house who needs a system taken over or reinstalled
- A new-system quote for a homeowner who has just been broken into and will call somebody today
After hours
Alarms make themselves heard at night on purpose. A chirping panel or a trouble condition at 3am is exactly when the customer needs to hear a voice, and exactly when nobody in the trade is answering.
What HelloZay asks your callers
- Whether the system is currently sounding, in trouble, or simply offline
- The brand of panel if they know it
- Whether they are a monitored customer and with whom
- Whether this is service on an existing system or a quote for a new one
- The address and the best callback number
Then it sends you the whole thing as a text and an email — name, number, and what they called about — so you can decide who to ring back first without listening to a single voicemail.
How it works
It answers
Every call, in a natural voice, however many come at once.
It takes the details
Name, number, and what they need — then texts and emails you the summary.
It never stops
Nights, weekends and holidays, at the same flat monthly price.
Common questions
Does HelloZay replace my monitoring centre?
No, and it must not be confused with one. Monitoring is a life-safety service that dispatches police and fire. HelloZay answers your business phone — service calls, quotes, questions and billing — so those do not go to voicemail while you are on a job.
Can it handle a customer whose panel is beeping at night?
It answers, finds out whether the system is sounding or just in trouble, takes the panel brand if they know it, and texts you the summary. You call back knowing what you are walking into instead of guessing from a voicemail.
What about new system enquiries?
Those are the ones worth the most and the ones most likely to be lost. Somebody who has just been broken into is calling several companies that afternoon. HelloZay takes their name, number and what they are asking for, and you have it on your phone within seconds.