AI Receptionist for Plumbing Companies
Water does not wait for you to finish the job you are on.
Plumbing generates the most genuinely urgent calls in the trades. A leak is doing damage by the minute, and the person calling is standing in it. They are not going to leave a voicemail and hope — they are going to hang up and call the next plumber.
The calls a plumbing company misses
- A burst line or a water heater letting go, where every minute is more damage
- A sewer backup a family cannot live with overnight
- A property manager with a unit out of service and a tenant on their back
- A homeowner who has already shut the water off and needs to know when someone is coming
- A repeat customer calling the number on the sticker you left on their heater
After hours
Nights and weekends are when plumbing emergencies actually happen, and they are also when the customer is most willing to pay emergency rates. A missed 9pm call is not a lead you follow up on Monday — by Monday somebody else has done the work.
What HelloZay asks your callers
- Whether water is actively running or leaking right now
- Whether they have been able to shut the water off
- What it is — drain, water heater, sewer, fixture, main line
- Residential, commercial, or a managed property
- The address and the best callback number
Then it sends you the whole thing as a text and an email — name, number, and what they called about — so you can decide who to ring back first without listening to a single voicemail.
How it works
It answers
Every call, in a natural voice, however many come at once.
It takes the details
Name, number, and what they need — then texts and emails you the summary.
It never stops
Nights, weekends and holidays, at the same flat monthly price.
Common questions
Can HelloZay tell an emergency from a routine call?
It asks whether water is actively leaking and whether they have been able to shut it off, then puts the answer at the top of the summary it texts you. You decide what is an emergency — HelloZay makes sure you have what you need to decide in a few seconds.
Do I lose the after-hours calls I am asleep for?
No. HelloZay answers at 2am the same as at 2pm, takes the details, and the summary is waiting on your phone. You call back the ones worth getting out of bed for and you still have the rest in the morning.
How is this different from an answering service?
An answering service usually charges per call or per minute and reads from a script. HelloZay is a flat monthly price, answers every call at once rather than queueing them, and sends the summary straight to your phone by text and email.