AI Receptionist for Generator Companies
When the power goes out, everyone calls at the same minute.
Generator work has the spikiest phone in the trades. For weeks it is service and quotes, and then a storm takes the grid down and every customer who has one — and every homeowner who wishes they did — calls within the same hour. That hour is most of the year's new business.
The calls a generator company misses
- A standby unit that failed to start in an outage, which is the one moment it had to work
- A unit running but not carrying the load, or shutting down after a few minutes
- A homeowner who has just sat through an outage and wants a quote today
- A customer due for annual service who will otherwise forget until the next storm
- A business with refrigeration or medical equipment that cannot be down
After hours
The single most valuable hour of your year is during an outage, at night, in weather — which is exactly when nobody can get to a phone. Those callers are all buying, and they are all calling several companies.
What HelloZay asks your callers
- Whether the unit attempted to start at all
- Whether it started and then shut down, and roughly how long it ran
- The brand, and whether it is standby or portable
- Whether anything critical is at risk — medical equipment, livestock, refrigeration
- The address and the best callback number
Then it sends you the whole thing as a text and an email — name, number, and what they called about — so you can decide who to ring back first without listening to a single voicemail.
How it works
It answers
Every call, in a natural voice, however many come at once.
It takes the details
Name, number, and what they need — then texts and emails you the summary.
It never stops
Nights, weekends and holidays, at the same flat monthly price.
Common questions
What happens when a storm puts everyone on the phone at once?
HelloZay answers every one of them simultaneously. That is the difference between capturing an outage and losing it — there is no queue, no busy signal, and every caller gets a real answer while they are still motivated to buy.
Can it tell a failed start from a unit that ran and quit?
It asks exactly that, because the two mean completely different things to you. The answer is in the summary you get by text.
Will it help with service contracts?
It takes service enquiries the same as any other call. The annual-service customer who rings once and gets voicemail usually does not ring twice, and that is the contract you lose without ever knowing.